Effective Date: 01/10/2025
Welcome to StarsandVines.wine (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase from us, or interact with our services.
By using our website www.starsandvines.wine (“the Site”) or providing your personal data, you agree to the terms of this Privacy Policy.
1. Who We Are
Stars and Vines is an online retailer specialising in premium Californian wines delivered to customers in the United Kingdom.
Website: www.starsandvines.wine
Email: LondonWinesImports@gmail.com
We are the “data controller” responsible for deciding how and why your personal data is processed.
2. What Personal Data We Collect
We collect and process the following categories of personal data when you use our website or services:
A. Information You Provide Directly
- Contact details: name, email address, phone number, delivery/billing address
- Account details: username and password (if you create an account)
- Order information: products purchased, payment details (processed securely by third-party payment providers)
- Communication: messages, feedback, or customer service inquiries
B. Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, and pages visited
- Cookies and tracking: information collected through cookies, pixels, and similar technologies (see Section 8 below)
3. How We Use Your Information
We process your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To process and deliver your orders | Performance of a contract |
| To manage your account and provide customer support | Performance of a contract / Legitimate interest |
| To send order updates and service communications | Performance of a contract |
| To send marketing communications (only if you have opted in) | Consent |
| To improve our website, services, and customer experience | Legitimate interest |
| To comply with legal obligations (e.g. age verification, tax records) | Legal obligation |
We will never sell or rent your personal data to third parties.
4. Sharing Your Data
We may share your personal data with trusted third parties who help us deliver our services, including:
- Payment processors – to securely process your payments
- Delivery partners – to deliver your orders
- IT and hosting providers – to operate our website and store data
- Marketing and analytics providers – to improve our services and marketing efforts
All third-party partners are required to keep your data secure and use it only in accordance with our instructions and applicable data protection laws.
We may also disclose data if required by law or to protect our legal rights.
5. International Data Transfers
Some of our service providers may process data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes outlined in this policy, including:
- Customer and order data: up to 7 years (for legal and tax purposes)
- Marketing data: until you withdraw consent or unsubscribe
- Website analytics data: typically 14–26 months
After this period, data is securely deleted or anonymised.
7. Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data where legally permissible (“right to be forgotten”).
- Restriction: Request that we limit how we process your data.
- Portability: Request transfer of your data to another provider.
- Objection: Object to processing for direct marketing or legitimate interests.
- Withdraw consent: Where processing is based on consent (e.g. marketing emails), you can withdraw it at any time.
To exercise these rights, contact us at LondonWineImports@gmail.com. We will respond within 30 days.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our Site, analyse website traffic, and personalise content.
- Essential cookies: Necessary for the website to function.
- Analytics cookies: Help us understand how visitors use the site.
- Marketing cookies: Used for personalised ads and promotions.
You can manage or disable cookies in your browser settings, but some parts of the site may not function properly without them.
9. Marketing Communications
We may send you email newsletters and promotions only if you have opted in.
- You can unsubscribe at any time by clicking “unsubscribe” in our emails or contacting us directly.
- We do not share your email address with third parties for their marketing.
10. Security
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. While we take all reasonable precautions, no internet transmission is 100% secure.
11. Links to Other Websites
Our website may contain links to other websites. We are not responsible for their privacy practices or content. We encourage you to read the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Effective Date.” We encourage you to review it periodically.
⚠️ Important Note
This Privacy Policy template is provided for general informational purposes and does not constitute legal advice.